If you have a complaint about the way your test was conducted, please let us know as soon as possible, preferably on the day of your test to a test day staff member. Alternatively, you can email us at ielts@auckland.ac.nz or phone +64 9923 2174.

Please be aware that IELTS results cannot be issued until the complaint has been investigated and resolved to the satisfaction of IDP: IA.

For more information about the complaints process, see https://ielts.co.nz/newzealand/complaints